Write to us and a person writes back
No ticket number, no support portal, no bot asking you to rephrase the question. Messages are read by the same people who check the codes.
Say what happened
The more precise you are, the faster this goes. If it is about a code, the store name and the code itself are the two things worth typing.
Writing about a store you run? Say which one and what you make, and the answer will come from whoever handles listings.
Some things have a faster door
The form above reaches us whatever you write in it. These three go straight to the person who deals with them.
A code that failed at checkout
The report form asks for the store, the code and what the total did, which is everything needed to recheck it. Reports are acted on the same day.
Report a codeYou make copper or brass fixtures
The application form asks the handful of things a listing needs, so the store page can be built from your answer rather than from three more emails.
List your storeYou want the new codes as they land
The newsletter goes out when there is something worth sending, which is a few times a month rather than every Tuesday.
Sign up on the guides pageWhen you will hear back
Usually within a day or two, and every message gets an answer, including the ones telling us we got something wrong. Those get answered first.
A report about a broken code does not wait for a reply to be useful. The code is rechecked as soon as the report is read, and it comes off the site if it fails.
Nothing back after a few days? Check the spam folder, then write again. An email that vanishes is more likely than an email that was ignored.